Refund Policy

At X9, we are committed to delivering high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds
You may request a refund if:

• The product received is damaged, defective, or incorrect
• The product is unused and in its original packaging
• The request is made within 7 days of delivery

2. Non-Refundable Items
For hygiene and safety reasons, we do not accept returns or refunds on:

• Opened or used products
• Products without original packaging
• Items purchased on clearance or special discounts (unless defective)

3. Refund Process
To initiate a refund:

• Contact our support team with your order ID and reason for return
• Share clear images (if the product is damaged or incorrect)
• Once approved, we will provide return instructions

4. Refund Timeline

• After we receive and inspect the returned product, your refund will be processed
• Refunds are issued to the original payment method within 5–7 business days

5. Shipping Charges

• Shipping charges are non-refundable
• Return shipping costs may be borne by the customer unless the product is defective or incorrect

6. Cancellations

• Orders can be canceled within 24 hours of placing the order
• Once shipped, orders cannot be canceled

7. Contact Us
For any refund or return queries, please reach out to our support team. We’re here to assist you.

At X9, your trust matters to us, and we strive to make your experience smooth and reliable.